FAQsSeptember 15, 2020 2022-02-22 21:57
frequently asked questions
What is your design turnaround time?
It all depends on the type of package or service that we’ll be working together on. It ranges from 4-6 weeks for a website and course designs and 1-2 weeks for video editing. Smaller projects would take anywhere from 2-4 days.
Do you offer payment plans?
Yes! A 50% non-refundable fee for larger projects will be due at the time confirmation of services. The remaining 50% is due before the project is completed. The full amount is required for all video editing and social media services and all other projects under $400.
How do I pay for your services?
An invoice will be sent to you via Wave or PayPal on your payment due date(s). From there you can easily submit the amount that is due securely using your Credit Card information.
A 50% non-refundable payment will be due at the beginning of the project the remaining before all final files are delivered and/or the website is launched.
Do you host the website?
No. Domain name and hosting services must be purchased by the client and set up prior to the launch of the site. For an extra fee, I can set up the hosting and WordPress site for you.
For Squarespace sites the 2-week trial will be used and after it’s the client’s responsibility to pay for the desired plan.
How will I receive my files?
Your files will be delivered to you via a dropbox or google drive link. It’s the clients responsibility to make sure that the save all their files.
Your final video will be sent to you via WeTransfer. You’ll have seven days to download and save the file on your computer. If you have files to send to me you can also send them via WeTransfer if you like.
What is your cancellation policy?
You are free to cancel service at any time, however, once you’ve made your 50% deposit it is nonrefundable and you will not receive those funds. Once the final files are delivered to you there will be no refunds offered.